You probably need this if…
- Nobody is watching the system outside office hours.
- Your backups run, but nobody has ever tested a restore.
- There's no written disaster-recovery plan, or there is one and it's stale.
- Performance degrades and you find out from users, not from monitoring.
- Your infrastructure knowledge lives in one person's head.
What's in scope
Environment build
Development, staging and production environments on-premise, in cloud, or hybrid. Reverse proxies, containers, orchestration and infrastructure as code.
Deployment pipelines
CI/CD with automated testing, controlled releases and a rollback path for every deployment.
Monitoring and alerting
Infrastructure, application and database monitoring with defined thresholds, and an on-call rota that responds rather than logs.
24/7 incident response
Round-the-clock coverage with agreed severity levels and response times. Post-incident reviews written up, with fixes tracked to closure.
Backup, restore and DR
Scheduled database and filestore backups, offsite copies, tested restores, a written and rehearsed disaster-recovery plan, and defined RPO/RTO targets.
Patching and capacity
OS, database and application patching on a schedule; capacity planning ahead of growth rather than after an outage.
Reporting
Monthly health reports covering uptime, incidents, capacity trend and the remediation backlog.
How we approach it
- 1
Assess
Current infrastructure, monitoring gaps, backup reality, DR status.
- 2
Stabilise
Close the critical gaps first, usually backup and alerting.
- 3
Instrument
Full monitoring coverage and defined alert thresholds.
- 4
Operate
24/7 coverage against agreed severities and response times.
- 5
Improve
Monthly review, capacity planning and continuous hardening.
Yours at the end of the engagement
- Infrastructure as code in your repository
- Runbooks for every recurring operation
- A tested DR plan with named owners
- Monitoring configuration
- Monthly reporting you can show an auditor or a board
Relevant experience
DevOps and platform engineering at scale — Kubernetes, Terraform, ArgoCD, Datadog, AWS and GCP — led at Love, Bonito (Singapore) and consulted for Chalhoub Group (UAE).
24/7 NOC and reliability-as-a-service for production ERP and e-commerce systems, including monitoring, incident resolution and DR planning.
Migrated production Odoo from VM hosting to cloud-native container infrastructure with Terraform and Kubernetes.
Common questions
Do you replace our IT team?
No — we work alongside them. Most clients keep internal IT for desktop, network and vendor management while we take the ERP platform.
Can you run systems on our own hardware?
Yes. On-premise, private cloud, public cloud and hybrid are all supported. Data residency requirements are a common reason clients stay on-premise, and we design around them.
What response times can we agree?
It depends on the severity tiers you need. We'll size the rota to the SLA rather than quote an SLA we can't staff.
Is this only for systems you built?
No. We take over existing systems regularly — it starts with an assessment so we know what we're inheriting.